Dashen Bank is the first bank in Ethiopia to provide a full-fledged payment card service as a principal plus member of AMEX, VISA, MasterCard and Union Pay (as the first African Bank to sign such agreement). The Bank issues AMEX branded debit cards that give clients the added convenience of round-the-clock banking through Automated Teller Machines (ATMs) and conduct purchases at a growing number of merchant locations via point of sale terminals (POS). Dashen is exclusively acquires and issues American Express cards in Ethiopia.

DB/Vacancy- 0019/24

Job Summary

The Digital End User Officer is responsible for promoting business for the Bank by maintaining good customer relations, ensuring alternate channel service and activities of the Bank is running smoothly and efficiently

Job Requirements

Academic & Professional Qualification

Bachelor’s degree in Management Information System, Business Administration and Information System, Marketing or any other equivalent field.
Professional qualifications in IT will be an added advantage

Experience :  At least four (4) years of relevant work experience.

Behavioral Competency

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers)
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.
• Excellent customer facing/customer service skills.
• Able to work under pressure and meet deadlines.
• Good knowledge of Word, Excel, Outlook and other office