Dashen Bank is the first bank in Ethiopia to provide a full-fledged payment card service as a principal plus member of AMEX, VISA, MasterCard and Union Pay (as the first African Bank to sign such agreement). The Bank issues AMEX branded debit cards that give clients the added convenience of round-the-clock banking through Automated Teller Machines (ATMs) and conduct purchases at a growing number of merchant locations via point of sale terminals (POS). Dashen is exclusively acquires and issues American Express cards in Ethiopia.

DB/Vacancy- 0020/24

Job Summary

The IFB Branch Operations Support Officer is responsible for providing support to branches on IFB-related customer services in accordance with IFB standards and guidelines.

Job Requirements

Academic & Professional Qualification : BA Degree in Accounting/Economics/Business Administration/ Management/related fields.

Experience :  At least Four (4) years post qualification experience in a similar role.

Behavioral Competency

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers)
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Understanding of Interest Free (Islamic) banking operation, IFB Deposit and Investment/Financing products and working knowledge Shari’ah principles pertaining to IFB.
• Understanding of relevant Shari’ah requirements applicable to Islamic financial business.
• Knowledge of IFB mode of finance/investments and associated risks
• Proven experience in bank processes standardization and process improvement.
• Knowledge and effective application of all relevant banking policies, processes, procedures and internal control guidelines to consistently achieve required compliance standards or benchmarks.
• Proven experience within a Customer Service environment.