Job Objective:

To ensure that the branch cash management, reconciliation of book of accounts, transaction checking , document authentication (KYC) and archiving documents of the branch are handled as per the bank’s policy, procedure, guideline and other pertinent regulation.

Job Duties and Responsibilities:

General Duties and Responsibilities:

• Participate in the Development of Branch plans (such as operational plan, marketing plans and sales plan) and objectives and review and consolidate same.
• Coordinate and manage the overall banking operation activities in the branch.
• Participate in the Preparation of the Branch’s budget and track its implementation,
• Ensure effective and proper utilization of resources;
• Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);
• Coach and mentor employees within the branch towards effective career development,
• Set goals, objectives, performance standards of the team’s in collaboration with Branch Manager and signs an agreement with performers, and evaluate the periodic performance of his/her subordinates.
• Prepare, Review and upon approval, submit functional reports to relevant organs and work closely with the branch teams for same,
• Manage disciplinary concerns of the Branch’s staff.

Main Duties and Responsibilities:

• Manage the branch cash Operation, the reconciliation of book of account, transaction checking, and document authentication (KYC).
• Ensure the proper handling of customer queries and complaints, and manage and maintain positive relationship with customer and staffs.
• Promote new and existing bank’s products, service and digital banking to the customers and facilitate efficient and high quality service to customers.
• Enhance the bank’s image through pro-active handling of customers and maximization of their satisfaction.
• Ensure that all performer comply with regulatory standards, bank’s policies, procedure and code of conduct.
• Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process.
• Facilitate team’s alignment to objectives, goals , and performance standards and facilitate goal cascading;
• Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards and policies.
• Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards and policies.
• Ensure that tasks are completed to the agreed standards within the agreed delivery time.
• Countersigns on document and transaction tickets and approve payments.
• Supervise the operation activities (i.e. general ledger management, cash operations, transaction checking and archiving, and logistics) in the Branch.
• Coordinates and develop annual/quarter/monthly operational plan for the branch’s;
• Ensure all books of accounts are balanced against GL and reconciliation of ATM and POS transaction.
• Monitor service levels against customer expectations.
• Follow up the document authentication processes.
• Follow up timely settlement of suspense accounts.
• Handles cash vault dually and keeps confidentially the combination code of the branch vault and ATM;
• Prepare and implement periodic job rotation plan  for the Branch Operation team;
• Approve payment of general expense items;
• Ensure that sufficient stock of forms and stationary materials are maintained;
• Regularly assess and appraise the work of Branch Operations staff members;
• Ensures the branch  documents are safely and properly archived;
• Follow –up and rectify discrepancy reported by Internal auditors;
• Motivate the Branch Operation team;
• Creates  conducive work environment in the branch;
• Authorizes the transactions and counter sign the daily cash book;
• Handles petty cash;
• Analyzes the genuineness of expenses incurred by the branch;
• Examine cash excess and cash shortage;
• Ensure Reconciliation, settles suspense accounts and produce periodic report of accounts balance;
• Overviews and checks all cash processes are properly executed and ensures compliance with all internal controls, standards and limits;
• Counter sign the daily cash book;
• Ensure cash operation, balance at the half  day and end of day;
• Follow the cash holding limit of the branch is not violate;
• Ensure the end of day closing cash operation correctly and accurately;
• Ensure Process clearance of negotiable instruments;
• Perform other duties assigned by appropriately instituted Supervisory Management.