Pharo Foundation (the ‘’Foundation”), headquartered in London, is a privately funded entrepreneurial organisation that runs philanthropic programmes as well as a for-profit arm, Pharo Ventures. The Vision of the Foundation is an economically vibrant and inclusive Africa. The Mission is to achieve the Vision by investing in the human and physical capital of Africa, with a strong focus on job creation.

Established in 2011, The Foundation has been implementing numerous programmes in Ethiopia and Somaliland and is in the process of expanding into Rwanda and Kenya. The strategic pillars of the Foundation are education, health, water, and agriculture. One such example is the ongoing implementation of a large-scale water project in Somaliland with the aim of bringing water to 6,000 households and their livestock. In 2020, the Foundation also established Pharo Ventures, its wholly owned social enterprise arm, with the objectives of economic value and job creation in East Africa

The Foundation has a programme office in Assosa, the regional capital of Ethiopia’s Benishangul Gumuz Regional State (BGRS), with plans to expand operations in the country. Since its establishment in 2016, the Foundation’s programme office has been working on an integrated livelihood development programme that covers agriculture, water, health, and education. The Foundation opened the best class diagnostic centre in Assosa, BGRS, to complement curative health services and to become a reliable partner to the region’s and beyond the existing health systems. Currently the foundation is planning to start up a medium clinic which will be integrated with the existing diagnostic centre.

Headquartered in the UK (London), the Foundation has an operational head office in Kenya (Nairobi) with country offices in Ethiopia (Addis Ababa and Assosa), Somaliland (Hargeisa), and Rwanda (Kigali).

Position Summary

The nurse is the client’s first contact when calling or visiting the PDC and as such holds the key role of representing the initial image of the PDC to callers and visitors. His/her duties include managing incoming and outgoing clients, triaging and patient assessment, as well as planning of care and subsequent recovery. The nurse is also responsible for scheduling appointments, preparing, and maintaining patient files, handling financial transactions, receiving, and relaying client communications, and maintaining the reception, triage, and procedures area.

Key Duties and Responsibilities

• Answer client inquiries about services.
• Induct clients on testing, products and PDCS recommendations.
• Properly pronounce, know the meaning of, spell and correctly use common procedures, Laboratory, Pathology terms.
• Assessing patients and gaining their trust.
• Planning and delivering patients’ care.
• Monitoring patients’ progress.
• Taking samples, pulses, temperatures, and blood pressures.
• Monitoring and administering medication.
• Writing records.
• Perform duties guided by familiarity with PDCS protocols and procedures.

Client Interactions

• Perform duties with a customer service orientation, always keeping the client’s perspective in mind, trying to exceed expectations.
• Welcome clients and ensure that their time in the reception area is a positive experience.
• Orchestrate the flow of clients and PDCS to and from reception area (check in, invoice completion, check out, prescription and product sales).
• Review invoices and departing instructions with clients.
• Explain discharge instructions and handle client questions, even in the absence of detailed directions.
• Review estimates; discuss fees and payment; support PDCS payment policies.
• Assess and assist in the handling of clients and patients presenting as emergencies.

Financial

• Handle cash, credit, and debit transactions, make computer entries, and give change.
• End of shift accounting and balancing on paper and coordinating with computer and credit card information.

Schedule and Appointment Management : Maintain an effective appointment schedule maximizing use of staff resources.

Telephone-Related

• Be familiar with and operate basic features of telephone and voice mail systems.
• Answer calls and effectively meet callers’ needs.
• Retrieve and deal with voice mail messages.
• Call clients to get or supply information or resolve issues.

Computer-Related

• Navigate practice software efficiently and knowledgably.
• Locate client, patient, and practice information quickly to facilitate job performance.
• Enter and update client and patient information and medical notes.
• Prepare estimates and invoices and be familiar with invoice item codes.
• Prepare computer-generated forms including check-in documents, certificates, lab requests.
• Retrieve and relay email messages.

Paperwork/Filing

• Retrieve and file medical records in basement.
• File reports, results, waivers, etc. in appropriate folders.
• Organize brochures and client handouts.

Facility Maintenance

• Maintain the professional and welcoming appearance of the reception area through cleaning and organisation.
• Contribute to monitoring and upkeep of office equipment.

Other

• Participate in continuing education and homework assignments.
• Attend scheduled staff meetings, mid-day rounds and reception meetings.
• Perform other duties as assigned.

Reporting to: PDC Director

Functional Relationships: Medical Doctor, Receptionists, Laboratory professionals

Job Requirements

Qualification Requirements

• College diploma or degree in Nursing.
• 3 years of experience in medical practice.
• Valid license to practice in Ethiopia.
• Competent in relevant computer skills: MS word, MS excel, MS PowerPoint.

Personal Attributes

• Great attention to detail and a flexible approach to work.
• High professional and ethical standards.
• Structured and process-oriented.
• Excellent time and project management skills with the ability to balance multiple priorities.
• Motivated to learn and perform and not afraid to ask questions.
• Willing to challenge the status quo and add value by introducing positive change.
• Excellent communicator and comfortable to work in a team environment.
• Positive outlook and outgoing personality with solid leadership, interpersonal and diplomatic skills.