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12 Jul 2023

C-SAFE Officer (2 Positions) at FH Ethiopia

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Job Description


FH Ethiopia is a non-governmental organization engaged in relief and development activities. At FH, we operate under a set of guiding principles we call the “The Heartbeat”. This includes our Values, Vision and Purpose, which serve as the explanation of who we are and how we work as organization. Together we follow God’s call responding to human suffering and graduating communities from extreme poverty. FH Ethiopia would like to invite potential candidates to apply for the mentioned position:

Duty Station: Mai Tsebri and Endabaguna

About Job

Responsible for planning, implementing, FH CSAFE Policy at the AP level and ensuring that any risk is timely captured and addressed.

Principal Responsibilities

  • Responsible for the rollout of the current C-SAFE operational manual through participation of the program team and the communities where FH Ethiopia works.
  • Understand and identify locally appropriate, user-friendly and culturally sensitive communication channels for feedback at the project level.
  • Establish detailed work plans at the project levels for the rollout of C-SAFE, at the project level and ensure that set out processes, procedures and forms are consistently used at the project level.
  • Continuously communicate Information, Education, and Communication (IEC) material (sensitization materials) for the project staff and Donor/FH’s key messages for the community during food distribution.
  • Continuously report operational work plans for the rollout of C-SAFE including processes and procedures of the project to the Country Advisor.
  • Work closely with the local MEL staff to analyze trends in feedback received at the project level and continuously report to the project coordinator.
  • Together with the project program teams, conduct C-SAFE assessments and evaluations, and follow up on the progress of feedback throughout the project implementation.
  • Provide periodic reports to the project coordinator regarding the status of and updates regarding project level C-SAFE cases.
  • Conduct community orientation sessions on C-SAFE and their roles and responsibilities toward a successful implementation of accountability and reporting mechanism.
  • In collaboration with human resources (HR), conduct C-SAFE training and orientation at the project level.
  • Work closely with all concerned government experts at Zone as well as Woreda level.
    Strengthen the complaint feedback mechanism at all food distribution points, ensure feedbacks are well communicated and documented
    Provide technical support for all emergency Response Officer, Data Clerk and Commodity distributors in order to ensure the beneficiaries are well listened and their feedbacks are responded timely.
    Other duties assigned by the project coordinator.

Job Requirements

Job Level Specifications

  • commitment to serving the poor and in full agreement with FH’s Christian foundation and beliefs as expressed in The Heartbeat: our Values, Vision, and Purpose.
  • Excellent writing skills in English with proven ability to review plan/reports with donor requirements/standards,
  • Computer literate in Microsoft Programs,
  • Strong Interpersonal skills,
  • Emotional maturity,
  • Cross-cultural Sensitivity,
  • Ability to work effectively under pressure.
  • Able to self-manage a diverse and dynamic set of responsibilities, proactively solve problems and / or suggest viable solutions while advancing goals and objectives;

Education and Experience

  • Degree in Agriculture, Rural Development, Natural Resource management, Psychology or other related fields
  • Minimum of three years related experience and preferably in a similar program or INGO.

Supervisory Responsibility : The position has no supervisory responsibility.

Language :  Proficiency in both spoken and written English; ability to read, analyze, and interpret general business periodicals, or government regulations. He/ She have the ability to write reports, understand the rural context,

Distinguishing Competencies

  • Strong computer skill and knowledge in the area of MS word, MS Excel, MS Access,
  • PowerPoint and email communication.
  • Knowledge of USAID/BHA / and other Donors’ Rules and Regulations.
  • High level of initiative taking.
  • High level of initiative taking.




Method of Application

Submit your CV, copies of relevant documents and Application to  [email protected]
Use the title of the position as the subject of the email

Closing Date : 21 July. 2023





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