Job Summary

Is responsible for the overall customer service function of  the company and for ensuring effective and efficient service delivery, smooth and hassle free, end to- end and one shop service. Be able to work cross functionally to assist and Support the customer in all their dealings and enquiry with the company and respond to and /or the customer promptly

Job Requirement

• MBA/BA degree in Marketing, Management & Economics / BSc or Diploma in Civil Engineering, Architect is advantageous
• Relevant experience in customer service for a total   10-12 years from which 5-6 years management level preferable in the Real Estate or Construction sector.
• Energy, passion & enthusiasm
• Excellent presentation, negotiation, problem solving skills.
• Able to work under pressure/Resilience
• Being presentable
• English language fluency
• Good working Knowledge of MS Office – Word, Power Point, Excel etc…
• Customers & People management skills.
• Result orientation & drive for action.
• Team work skills
• Knowledge of the CRM is (an advantageous)
•  Knowledge of and Experience in basic financial analysis (cost-effectiveness, cost- benefit etc.)
•  Experience in basic financial analysis (cost-effectiveness, cost – benefit etc.)
• Outstanding communication & interpersonal skills
• Excellent organizational and leadership skills
• Proactive
• Customer /people centric attitude
• Good motivator /coach
• Emotional intelligent

PLACE OF WORK:-  Addis Ababa head office