Place of Work : Addis Ababa V.No. 0642/21

JOB SUMMARY

• The jobholder is responsible for managing, directing, supervising and evaluating the contact centre workflow.
• S/he oversees the training of new personnel and ensures professional relations exist with customers and reporting and informational needs are met.

JOB REQUIREMENT

Qualification & Experience: BA Degree in Sales and Marketing, Business Administration, Management, Accounting, Banking & Finance, Economics plus minimum of 8 years of relevant banking experience of which 3 years in a supervisory position.

Skills Requirement: Knowledge of computer operation is mandatory