REPORTS TO: General Manager

POSITION SUMMARY:

• To oversee and manage sales staff and reservations to ensure maximum revenue, promotional coverage, and marketing opportunities are achieved.
• The DOSM should work closely with revenue management and marketing functions, to develop strategies to maximize and grow market share.
• Key Duties & Responsibilities
• Maintain and promote a teamwork environment with effective and clear communication amongst co-workers.
• Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.
• Works with sales managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
• Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.
• Ensure hotel meets or exceeds budgeted goals.
• Follow and track company cross-sell procedures.
• Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts.
• Assists with the development and implementation of promotions, both internal and external.
• Creating a focus on attracting new business.
• Attending and contributing to the monthly sales strategy meeting
• Updating and owning the sales strategy & sales plan with the General Manager.
• Review and approves any special corporate negotiated rates by signing the CVGR (Company Volume guaranteed rate) contract.
• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
• Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives.
• Recommends monthly room nights target goals for sales team members.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Develop and send informative press releases to targeted lists highlighting all activities and promotions.
• Maintain and expand corporate incentive program via direct mail, personal visits etc.
• Oversee and ensure the updating of rates, promotions on hotel website, OTA’s (Online travel agents), GDS etc. without any rate parity.
• Responsible for the training of sales managers and staff.
• Follow and promote hotel standards with guests, co-workers.
• Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centers, electronic lead channels, etc.
• Monitors all day-to-day activities of direct reports.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Required qualifications and competencies:

• A degree in Marketing, Business administration, or MBA from a well-recognized university or college
• Excellent command of written and spoken English
• Ability to assess the market and work to increase the hotel’s share of business
• Excellent IT skills including web design
• Proactive and ability to work under pressure
• Proven time management and organizational skills
• More than five years’ experience in sales and marketing managerial Position, experience in four and five-star hotel is an advantage.
• Proven record of good communication skills and the ability to work in a team
• Commercially focused, have the ability to analyses market data and be results-driven
•  Articulate, confident communicator at all levels both with colleagues and with clients.
• Strong understanding of digital marketing including web analytics metrics and tools.
• Ambitious, creative, and the ability to influence decisions.
• High level of customer focus and understanding.
• The ability to prepare and forecast annual budget
• The ability to create new ideas.
• The ability on interdepartmental communication